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Payment Information
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Secured SSL Payment is done through the Paypal website by popular credit card or your Paypal account at the end of Checking out. Please pay immediately after purchasing as this simplifies the payment tracking process and will result in you receiving your item several days sooner. We handle some orders, such as bulk or distributor orders, over the phone.
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Shipping
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90% of our orders are standard stock items are shipped the same day if placed by 3pm Eastern time unless noted otherwise. We are hit about 97% in getting our shipments out by next business day If your delivery date is critical please contact us before ordering. Most items over $20 have shipping numbers. We have multiple shipping centers and will ship from the closest one whenever possible. We cannot cancel an order once it has shipped and must be processed through return and refund process. Some items weighing less than 13oz may ship by stamped first class mail and will show no tracking information.
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Packaging
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This item is wrapped in 1.5 mill polypropylene plastic for shipping unless the Protective Packaging Option is purchased instead.
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Issue Resolution
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The fastest and best way to resolve an issue is to contact us directly by email or phone (six, seven, eight,)-(two, zero, zero)-(zero, eight, six, two). Do not open a Paypal case as it creates extra labor for us and can delay the resolution process by up to 30 days. Once a case is opened they draft the full purchase price of the item from our account and do not restore it for up to 30 days after the case is closed. This increases our product costs and lowers our customer service to you and future customers. Only open a case if you can-not resolve the issue by contacting us first.
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